Question 1

Who is SUSA?

Accepted Answer

SUSA manufactures commercial and industrial coffee roasting equipment. We design and build roasting machines and production lines at our US facility.

Question 2

Where is SUSA based?

Accepted Answer

Our facility is located at 3440 Chandler Creek Rd, Ste 103, Virginia Beach, VA 23453, USA.

Question 3

Do you ship internationally?

Accepted Answer

We ship equipment and parts globally. Our team provides installation and commissioning support in most regions.

Question 4

What size roaster do I need?

Accepted Answer

Machine size depends on your production volume. Small roasteries typically use 5–12 kg models, while industrial production requires 120 kg or larger. Contact us for a recommendation based on your weekly output.

Question 5

What is the difference between a drum and a hot-air (fluid bed) roaster?

Accepted Answer

Drum roasters use conductive heat from the drum surface for traditional roasting profiles. Fluid bed roasters use convective heat. SUSA builds drum roasters designed with high convective airflow to provide better control over the roast profile.

Question 6

What fuel options are available?

Accepted Answer

Standard options include natural gas, propane, or electric heating. Industrial models can be configured for diesel or biomass.

Question 7

How long does a typical roast take?

Accepted Answer

Roast times typically range from 10 to 14 minutes. High-volume production cycles may be shorter depending on the roast degree.

Question 8

What is 'first crack' and 'second crack'?

Accepted Answer

First crack occurs as water vapor escapes the bean, indicating a light roast. Second crack is the release of gases and oils, marking a dark roast.

Question 9

Do your roasters include profile software?

Accepted Answer

All roasters include a touchscreen interface. Our systems are compatible with Artisan and Cropster for data logging and profile management.

Question 10

Do you sell genuine spare parts?

Accepted Answer

We stock original parts for all models. Contact our service department with your serial number for specific component requests.

Question 11

How often should I service my roaster?

Accepted Answer

We recommend professional maintenance every six months for shop models and every three months for industrial machines. Operators should clean the chaff collector daily.

Question 12

What is covered under warranty?

Accepted Answer

Our warranty covers manufacturing defects in materials and workmanship. Wear parts such as gaskets and belts are excluded. Refer to your sales agreement for details.

Question 13

Do you offer remote diagnostics?

Accepted Answer

Our technicians can access your control system remotely to perform diagnostics and update firmware.

Question 14

How do I request a quote?

Accepted Answer

Submit a request through any product page or email our sales department. Please provide your batch size, fuel type, and installation location.

Question 15

What is the typical lead time?

Accepted Answer

Shop roasters usually ship within 4–8 weeks. Industrial systems are built to order with lead times between 12 and 20 weeks.

Question 16

Do you offer installation and training?

Accepted Answer

We provide on-site installation supervision and operator training for all industrial equipment.

Question 17

What payment terms do you accept?

Accepted Answer

We accept wire transfers and letters of credit. Standard terms require a 50% deposit with the balance due before shipment.

Technical Support and FAQ

About SUSA

Coffee Roasters

Service & Spare Parts

Ordering & Delivery

Still have questions?

Ready to Build Your Roasting Line?